This application enables you to inventory hardware assets and licenses for your clients, get your projects organized, provide support through tickets and track and organize your work with issues.
Main Features
Dashboard:
Overview of your activity including active tickets, assigned issues, recent assets and licenses.
Clients:
Easily manage all client's data in one single page.
Assets:
Keep track of all the hardware you manage.
Licenses:
Keep track of all the licenses you manage.
Projects:
Easy to use project management feature.
Visualize and organize your work with ease with the new Kanban board feature.
Multi Language Support:
System can be easily translated to any language.
Tickets: Use the integrated help desk feature to provide support for your clients. Ticket Auto-import from any email account. Ticket Auto-association to users, clients and assets. Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
Issues:
Easily track and plan all your work through issues.
Tasks, Maintenance Issues, Bug Tracking, Improvement Issues or New Feature Issues, all in one place. Assign issues to other team members. Associate issues to other objects in the system like clients, assets or projects.
Monitoring:
Be the first to know if your servers go down.
Network service monitoring with email and SMS alerts.
Reports:
Generate timesheet like reports for your clients with all logged work and time.
Credential Manager:
Easily manage all your credentials.
Assign credentials to assets and/or clients.
Have you ever wanted to work on a server or router but can not remember or find the password? Use onTrack integrated Credential Manager to store all your passwords in one place.
Use Portal:
Easy to use user portal.
Your users/clients can view their inventory, view work progress, send tickets or issues and much more.
File Storage:
Keep all your files in one place.
Upload files related to clients, assets or projects.
Customizable:
Multiple themes to select from and customizable layout.
Easy Installation, Gravatar support, Email & SMS Notifications, Kanban Project Management, Ticket Escalation Rules and many more...
